Are there major differences in the attitudes and service quality of standard and seasonal employees? An empirical examination and implications for practice

Despite the increased use of seasonal employees by organizations, few studies have been completed on the attitudes and service quality of seasonal office workers. Using Lautsch's classification model, we analyzed the organizational context in which the standard and seasonal workers in this study were employed. Hypotheses were developed based upon the organizational analysis and social exchange theory. Results from archival data obtained from a web‐based organizational survey of 205 clerical and professional workers indicated contrary to expectations, standard and seasonal employees did not significantly differ in terms of perceptions of overall job conditions, perceived organizational support (POS), or job engagement. However, seasonal employees did report significantly fewer opportunities to work on challenging tasks, less comfortable physical working conditions, and less job security than the standard workers. As predicted, standard employees reported significantly higher levels of service quality performance than seasonal employees. Additionally, job engagement mediated the relationship between POS and service quality for both the standard and seasonal employees. Implications for managing seasonal employees are discussed.     

Quality competition and entry deterrence: When to launch a second brand

We study the rationale for an incumbent to launch a second brand when facing potential entry into a market with quality‐differentiated products and a fringe producer. Depending on market size, the cost of a second brand and a potential entrant's setup cost the incumbent might use a second brand both when deterring and when accommodating entry. For low costs of brand proliferation, the high‐quality firm will prevent entry with limit qualities or multiple brands. The high‐quality incumbent will accommodate entry only if it cannot be prevented. Accommodation is always accompanied by an additional brand safeguarding the premium brand.     

Walking and Talking Corporate Social Responsibility: Implications of Firm Size and Organizational Cost

In this paper we address two interrelated research gaps in the Corporate Social Responsibility (CSR) literature. The first results from a lack of understanding of different patterns of CSR engagement with respect to CSR talk (impression management and the creation of symbolic images and documentation) and CSR walk (substantive implementation of CSR policies, structures and procedures). Related to this, the second gap concerns limited knowledge about the influence of firm size on CSR engagement. We develop a conceptual model that explains differences in CSR talk versus walk based on organizational cost and firm size. This allows us to theorize the antecedents of what we call the large firm implementation gap (large firms tend to focus on communicating CSR symbolically but do less to implement it into their core structures and procedures) and vice versa the small firm communication gap (less active communication and more emphasis on implementation). Our model expands a new theoretical understanding of CSR engagement based on as yet underemphasized firm‐level antecedents of CSR, and opens up several new avenues for future, and in particular comparative, research.     

Produzieren,Konsumieren und die Rolle der Konsumgenossenschaften

Ohne ZusammenfassungDem Aufsatz liegt ein Vortrag zugrunde, den der Verfasser am 2. 6. 1960 unter dem Titel Der Mensch als Produzent und Verbraucher auf dem Verbandstag 1960 der bayerischen Konsumgenossenschaften, dem 50jährigen Gründungsjubiläum des Verbandes, in Garmisch gehalten hat.     

Social security and saving — A critical note on the feldstein hypothesis

Zusammenfassung In der vorliegenden Arbeit wird versucht, Feldsteins Hypothese, wonach die Sozialversicherung das Sparen dämpft, an Hand internationaler Querschnittdaten zu überprüfen. Ausgehend von einem Ansatz, den Feldstein aufbauend auf das Lebenszyklusmodell in den Jahren 1977 und 1980 entwickelte, wird versucht, die Validität der Ergebnisse in bezug auf Änderungen in den Variablendefinitionen, der Zeitperiode sowie der Sampleauswahl aufzuzeigen. Weiters wird der Einfluß von geringen Modellmodifikationen (Berücksichtigung der Arbeitslosenrate als Unsicherheits-bzw. Stimmungsindikator) sowie Änderungen der Schätzmethode (gewogene oder ungewogene Regression bzw. OLS oder TSLS) auf die Resultate untersucht. Die Ergebnisse zeigen, daß die Feldstein-Hypothese keineswegs als ein empirisch allgemein gültiges Gesetz angesehen werden kann, sondern eher als zufällig zustandegekommen.     

Trends in the international competitiveness of industrial countries

It has become fashionable in recent times to describe the state of the Western European economies with the word “eurosclerosis”. Is the international competitiveness of these economies really as ailing as this world implies? The following article attempts to answer this question using various methods of measuring international competitiveness.     

How to suppress a lead

According to the findings of Schöler (1994)¹ the “Business Climate” developed by the ifo Institute for Economic Research, Munich, cannot be used as a leading indicator for business cycle forecast. This paper shows that this result is due to Schöler's choice of statistical methods applied: apart from generating stationary time series, Schöler's filter systematically suppresses the business cycle components and amplifies the irregular components. It impairs the basis for the causality test.